Frequently Asked Questions (FAQ)
🛍️ Orders & Products
Q: How do your orders work?
A: Once your order has been picked, we will send a payment link via email for the full order. If you have already paid for the items, a separate payment link will be sent for postage.
Q: Can I request a custom order?
A: Yes, custom orders are welcome. Please contact us and we can source items from our worldwide suppliers.
Q: Will my item look exactly like the photos?
A: We aim to represent all items as accurately as possible. However, due to colour variations and differences in screen displays, slight variations may occur.
🛍️ Pricing
Q: How is pricing determined?
A: All prices are listed in Australian Dollars, include GST, and are subject to change without prior notice.
Q: Can I make changes to my order?
A: Yes, changes can be made provided your order has not yet been shipped. Please contact us as soon as possible.
Q: Do you have a physical retail store?
A: Yes, our store is open from 9:00am to 4:00pm Monday to Friday, and 9:00am to 2:00pm on Saturdays.
🚚 Shipping & Delivery
Q: How does shipping work?
A: Bev’s Cross Crafts uses Australia Post, Toll DX, and Aramex for delivery. Postage is charged at cost. If payment is made before postage is calculated, a separate payment link will be sent for shipping.
By placing an order, you agree that your delivery details may be provided to the shipping provider for fulfilment purposes. Delivery is available within Australia. Separate orders must be placed for multiple delivery addresses.
We are not responsible for items lost in standard mail. If you require additional security, please select Registered or Express Post. Insurance is not available for orders.
Q: How long will my order take to ship?
A: Orders are processed once shipping has been paid. Dispatch typically occurs the same day, with delivery times depending on your location and selected carrier.
Q: Do you offer tracking?
A: Yes, tracking is available and details will be provided once your order has been dispatched.
Q: Is tracking available on all orders?
A: No, tracking is not available for small envelopes or for postage under $8.50.
Q: Do you ship internationally?
A: Yes, international shipping is available. Delivery times and costs vary depending on the destination.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as secure online payment options such as PayPal and Afterpay.
Q: Is my payment information secure?
A: Yes, all payments are processed through secure and trusted platforms.
🔄 Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Yes, returns are accepted at the customer’s expense. A full refund will be issued, provided we are notified within 7 days of the item being returned.
Q: What if my item arrives damaged?
A: Please contact us within 2 days of receiving your item and provide a photo. We will arrange a replacement or refund.
📩 Contact & Support
Q: How can I contact you?
A: You can contact us via email at andrew@bevscrosscrafts.com.au or by phone on (03) 6427 3972.
📩 Loyalty
Q: Do you offer a loyalty programme?
A: Yes. At Bev’s Cross Crafts, we reward customer loyalty. When your total spend reaches $350, you will receive a $15 loyalty voucher to use on your next purchase.
Please note: Specials, kits, classes, pre-orders, machines, and postage do not accumulate loyalty points. Loyalty points are recorded in-store via our POS system and are shown on your tax invoice.